Refund and Returns Policy

At GiftPrintz, we strive to provide you with high-quality custom-printed products that exceed your expectations. If, for any reason, you are not satisfied with your purchase, we’re here to help.

Damaged Items

If your item arrives damaged during delivery, please contact us immediately upon receipt of the package. To initiate the refund or return process, you must notify us on the delivery date and provide proof of the damage, such as a video or clear images showing the issue. Once we verify the damage, we will work with you to resolve the issue promptly.

Exchange for Different Size or Color

We understand that sometimes items may not fit as expected or the color may not be exactly as shown on the website. If you need to exchange your item for a different size or color, please refer to the sizing and color information provided on the website to ensure accuracy. If the item received differs significantly from what was described or shown on the website, you may be eligible for an exchange. Please contact us within 3 days of receiving your order to arrange for an exchange.

Non-Returnable Items

Please note that certain items are non-returnable, including personalized or custom-printed products that have been specially made according to your specifications. These items are ineligible for refunds or exchanges unless they arrive damaged or defective.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a refund or exchange, please don’t hesitate to contact us:

Email: support@giftprintz.com